Restaurant employee calls out mom customer for blocking off half of the space in the establishment because their children can't behave or sit still: ‘She yelled at me for “being in their space," even though it doesn’t have any restriction or reservation’

A busy day at the restaurant for hospitality workers is great if they're trying to make some big bucks and let their time slip away from them. The downside, obviously, is never having a chance to sit down, relax, and take a breather before another rush comes through like a tornado.

On top of a rush of customers, they also have to worry about difficult customers who come off as if they want to make employees' lives miserable. You know them as Karens or Kevins, but I think no name holds the weight of an entitled customer the same way calling someone a—well—entitled customer does. They think they own the establishment, swear they know the manager (they don't), and will take it upon themselves to make the restaurant their personal living room. Forget about the rules, they're here!

This next story illustrates just how unhospitable an entitled customer can be, even when staff try to do their best in accommodating all customers equally. The first rule of the industry: Keep your expectations low to the ground—you'll learn soon enough that there's a beast in everyone. However, some beasts are larger than others…

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Author image for Lana DeGaetano Lana DeGaetano
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